PRIVACY & COOKIE POLICY

Thank you very much for your interest in HLC ONLINE STORE. We would like to draw your attention to the fact that we cannot assume any responsibility for external links to third parties’ contents, despite us carefully checking such contents. The privacy and protection of your personal data is very important to us when we collect, process and use such data upon your visit to our website.
Your data is protected according to the applicable statutory provisions. More information on what data is collected and used during your visit to our homepage is given here below:

WHAT INFORMATION WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, for example:

  • Internal record keeping.
  • To improve our products and services.
  • To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by monitoring which pages you find useful and which ones you do not. A cookie does not give us access to your computer or any information about you at all, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, only with your direct approval.

You may request our file of your personal information under the Data Protection Act 1998. A small fee will be owed. If you would like a copy of this file, please email us using our Contact Us information.

If you believe that any of your information is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be inaccurate.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FORM_KEY Stores form key used by page cache functionality.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wish List.
WISHLIST_CNT The number of items in your Wish List.

PRIVACY POLICY FOR SOCIAL NETWORKS

In keeping with what is established in applicable regulations on the Protection of Personal Information and Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), HLC SB DISTRIBUTION SL hereby informs users that they have created a profile on the social networks Facebook, Instagram with the principal aim of advertising their products and services.

Information for HLC SB DISTRIBUTION SL:

  • Tax Identification number (CIF): B20737375
  • ADDRESS: POL. Lintzirin Gaina, Plot E no number 20180 Oiartzun, Guipúzcoa – Spain
  • EMAIL: store@hlcdist.com
  • WEB ADDRESS: www.store.hlcdist.com

The user has a profile on the same Social Network and has decided to join the page created by HLC SB DISTRIBUTION SL , thus showing their interest in the information made public through the Network. By joining our page, you are authorising our use of any personal information published on your profile.

The user can access the privacy policies of the Social Network at any time, or can configure their profile so as to guarantee their privacy.

HLC SB DISTRIBUTION SL has access to and handles users’ public information, especially their contact name. This information is only used within the Social Network. It is not added to any sort of file.

With regard to the right to access, rectification, cancellation or opposition that you possess and that can be exercised before HLC SB DISTRIBUTION SL in keeping with the RGPD, you must take into account the following:

  • Access: This will be defined by the functionality of the Social Network and the capacity for accessing information from user profiles.
  • Rectification: Can only be satisfied in relation to information under the control of HLC SB DISTRIBUTION SL. For example, eliminating comments posted on the company’s page. Normally, this right must be exercised before the Social Network.
  • Cancellation and/or Opposition: As in the previous case, this can only be satisfied in relation to information that is under the control of HLC SB DISTRIBUTION SL. For example, ceasing to be connected to the profile.

HLC SB DISTRIBUTION SL will perform the following actions:

  • Access public profile information.
  • Publish any information already available on the HLC SB DISTRIBUTION SL web page on their user profile.
  • Send personal and individual messages through the channels of the Social Network.
  • Update the status of their page, which will be published on their user profile.

The user can always control their connections, eliminate content that ceases to interest them, and restrict who they share their connections with. In order to do so, they must access their privacy configurations.

PUBLICATIONS

Once they have joined the HLC SB DISTRIBUTION SL page, the user will be able to post comments, links, images, photographs or any other type of multimedia content supported by the Social Network on the page. In any case, the user must have ownership over this content, they must have the authorship rights and intellectual property rights to the same, or have the consent of the affected third parties. Any content posted on the page, whether text, graphics, videos, etc. that is in violation of morality, ethics, good taste or decorum is expressly prohibited, as is any that violates intellectual or industrial property rights, image rights or the Law. Under such circumstances, HLC SB DISTRIBUTION SL reserves the right to immediately remove the content, and may request that the user be permanently blocked.

HLC SB DISTRIBUTION SL is not responsible for any content freely published by a user.

The user must keep in mind that their posts will be viewed by other users. As a result, they are the principal person in charge of protecting their own privacy.

Images posted on the page will not be stored in any sort of file by HLC SB DISTRIBUTION SL, but they will remain on the Social Network.

CONTESTS AND PROMOTIONS

HLC SB DISTRIBUTION SL reserves the right to organise contests and promotions that users connected to their page can take part in. When the Social Network is used for these contests and promotions, the terms and conditions will be published on the same. This will always be in compliance with the LSSI-CE and any other applicable regulations.

The Social Network does not sponsor, support or administer any of our promotions in any way, nor are they associated with any of them.

PUBLICITY

HLC SB DISTRIBUTION SL will use the Social Network to advertise their products and services. In any case, if they decide to handle your contact information for direct commercial research actions, they will always do so in keeping with the RGPD and the LSSI-CE.

Recommending HLC SB DISTRIBUTION SL’s page to other users so that they too can enjoy the promotions offered therein or remain informed of its activity will not be considered publicity.

Below is a link to the Social Network’s privacy policy:

  • Facebook: https://www.facebook.com/help/323540651073243/
  • Instagram: http://instagram.com/about/legal/privacy/
  • Twitter: https://twitter.com/privacy